FREQUENTLY ASKED QUESTIONS
Are Classes Suitable for Beginners?
YES!! All classes are designed first and foremost for beginners. More advanced participants can easily be given more challenging tasks as required, but Team Di is about providing fun, interactive classes with a strong beginner focus.
You will be required to sign a waiver before your first class which gives you the opportunity to voice your concerns, or can email us at teamdi2021@outlook.com to discuss your situation if you prefer.
Cancellation Policy?
There is a 12 hour cancellation policy on all class places, meaning you can cancel up to 12 hours before. This can be done via your account details in the top right of the website or top left of the app.
No-shows to class means the session is forfeited, however notifications before class in case of emergency will always be considered.
In the case of instructor-cancelled classes (such as bad weather) your session will automatically be returned to you.
Expiry dates are monitored periodically, if you are close to expiry date with prepaid sessions remaining we will attempt to contact you and try and help you book them before they expire.
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Why are the 8 Packs of Classes Priced Differently?
Each pack of 8 Face to Face classes has a DIFFERENT EXPIRY DATE. When purchasing (before you finalise payment) you can SET YOUR START DATE.
- A STANDARD pack is $100 for 8 classes ($12.50 per class). Classes expire after 10 weeks from the start date.
- A REWARD pack is $90 for 8 classes. This is a discounted rate for those who are attending 2 or more classes per week. Classes expire after 4 weeks from the start date.
(+ cc fee if applicable)
- A FLEXI pack is $110 for 8 classes. This offers more flexibility as classes expire after 14 weeks from the start date.
(+ cc fee if applicable)
- A SUMMER UNLIMITED pack is $180 for UNLIMITED CLASSES (both face to face and online) for a one month period. This pack is designed to be a CHALLENGE PACK option as a goal may be set - if achieved within the month period a reward will also apply. Please contact us or see the pack info for more details.
- POUND TUESDAY ROCK PACK is for 4 POUND classes either in the park on Tuesday OR online. At only $5.30 per class it's unbeatable value! ($21.27 four pack)
What if the Class is Fully Booked?
Venue Information?
Classes are held at Wentworth Point Public School, Rivers Edge Church (Holker St), in the park behind Newington Public - off Louise Sauvage Pathway and Newington Public School over winter. Personal training is held at Grappling Bros Rydalmere or in the park.
** In WET WEATHER or EXTREME HEAT the OUTDOOR CLASSES in the park may be cancelled. An undercover back-up venue is available for some of these classes. Those booked in will be notified of any changes. School venues are NOT affected by wet weather.
What Equipment do I Need?
Bring a towel, water bottle and a sense of humour helps!
For outdoor classes you may also want to bring sunscreen, aerogard and a hat.
ALL OTHER EQUIPMENT IS PROVIDED, however you may want to bring your own YOGA MAT, and if you have them dumbbells, boxing gloves/pads, booty bands, Ripstix (for POUND). If you are unsure about what is required for your particular class just send a message.
Freezes and Extensions?
Class pack options allow a lot of flexibility, so please choose an appropriate pack carefully according to your training schedule.
In the case of unforeseen circumstances, such as extended illness, packs can be extended for up to 14 days at the discretion of Team Di.
There will always be a WAITING LIST on fully booked classes. Please join the waiting list, if a place becomes available it will be offered to you first.
**EVERY ATTEMPT will be made to find additional space for those on the waiting list to ensure nobody misses out, however due to space and equipment limitations it is advisable to book early.
If you join a waiting list and do not get to participate, you will NOT be charged.